Reservations & Check-In

You can conveniently reserve and book your desired JustStay at juststay.de or directly via telephone at +49 (0)800-juststay (+49(0)800-58787829).

You can always check in at JustStay Hotels directly after you have received you booking confirmation. Just click on the link that you have received by email and follow the brief instructions. On the date of your arrival, you can simpply enter your room by using your key code starting at 3:00 p.m.

You don`t have to do anything to check out at JustStay – it all works automatically. Simply leave your room by 12:00 p.m. on the day of your departure – we take care of the rest.

Yes, you can make bookings at juststay.de without using a credit card at any time. Besides credit cards (Master Card, Visa Card, Diners Card, and American Express), you can alternatively also have your invoice amount booked as a direct debit from your bank account.

For group reservations, you can send an inquiry through our contact form or call the respective hotel. If you want to make group bookings for more than one hotel, please also contact us by calling us on the telephone. We will then take care of all the bookings for you.

You can book up to 3 rooms at one time online at juststay.de; for additional bookings, please contact our reservation department by calling +49(0)800-juststay (+49(0)800-58787829).

Yes, your booking is secure – especially your credit card information and other personal data. We ensure this through a secure https server; all booking information is SSL-encrypted and takes place in a secure environment.

All new openings are online at juststay.de and bookable as soon as reservations can be accepted. This is usually possible three months before the opening of the hotel.

Parking spaces are always free of charge at JustStay. Reservations are therefore not possible.

As a basic principle, JustStay Hotels have no reception desks. We would like our guests to be able to check in at any time – always without waiting – and go to their rooms. All of our hotels (including the respective lounge, fitness, and co-working areas) are therefore open for our guests 
24 hours a day and 7 days of the week with the key code.

JustStay doesn’t offer a breakfast buffet at its hotels. Nevertheless, we feel confident that you will find something tasty for a small breakfast in the assortment (coffee, orange juice, sandwiches, fruits, etc.) of our high-quality fresh food, snack, and beverage vending machines.

You can always check in at JustStay Hotels directly after you have received your booking confirmation. Just click on the link that you have received by email and follow the brief instructions. On the date of your arrival, you can simply enter your room by using your key code starting at 3:00 p.m.

You don’t have to do anything extra to check out at JustStay. Simply leave your room by 12:00 p.m. on the day of your departure – we take care of the rest.

Rates & Prices

JustStay gives you the Best-Price Guarantee through juststay.de. This means that we guarantee that you can’t book your JustStay at a lower price on any other website. So juststay.de is guaranteed to always be your best choice for booking one of our hotels.

JustStay continuously offers the Best-Price rates. These rates – depending on the respective hotel – range between EUR 45.00 and EUR 69.00 for a single room. In some cases, there may be extra charges for dates during trade fairs and events.

Parking spaces are always free of charge at JustStay.

For bookings with children, please contact JustStay directly by telephone or email. Or you can use our contact form.

Children up to 6 years spend the night free of charge in their parents’ room.
Please note that extra beds are not allowed at some JustStay Hotels due to fire safety regulations. Please check the respective hotel information for the JustStay Hotel of your choice and contact us directly (+49(0)800-58787829).
We offer special conditions to families with two or more children, depending on the individual hotel. Please check the information on availability of family rooms.

Room Amenities & Hotel Services

All rooms at JustStay are furnished with comfortable box-spring beds, 43’’ flat screen TVs, free high-speed Wi-Fi, exclusive bathrooms with a shower/toilet and a kitchen with a refrigerator (except for single rooms that are offered explicitly without a kitchen). Most rooms also include a desk with an armchair. All JustStay rooms are non-smoking rooms.

Yes, all JustStay bathrooms are equipped with hairdryers.

No, JustStay rooms don’t have a telephone.

No, there are no minibars in the hotel rooms of JustStay. However, there is a kitchen with refrigerator (except for single rooms that are offered explicitly without a kitchen). In addition, you can always get an extensive assortment of beverages and snacks in our lounge areas.

All of our hotels have barrier-free rooms. Please contact us by telephone (+49(0)800-58787829) for making a reservation.

Almost all of our hotels have fitness centers with strength and cardio machines. Their use is always free of charge for our guests.

All JustStay Hotels have spacious and comfortable lounge areas; many of them also a co-working space. All rooms are open 24 hours a day and 7 days of the week for our guests.

You will need an extra permission from JustStay to bring pets. Guests are obligated to inform us in advance about their wish to bring a pet with them. They are not permitted to bring an animal into the hotel’s lounge or fitness area. There is an extra change of EUR 5.00 per night for pets.

Payments

You conveniently enter your desired type of payment during the booking process. On the date of your arrival, JustStay simply charges your selected payment method (credit card, bank account, etc.). You don’t have to take care of anything else.

No, your credit card will only be verified and not charged before your date of arrival.

Yes, you can make bookings at juststay.de without using a credit card at any time. Besides credit cards (Master Card, Visa Card, Diners Card, and American Express), you can alternatively also have your invoice amount booked as a direct debit from your bank account.

JustStay accepts Master Card, Visa Card, Diners Card, and American Express. In addition, you can also have your invoice amount booked as a direct debit from your bank account.

Changes & Cancellations

To change an existing reservation, please contact our staff at the JustStay reservation department by telephone at +49(0)800-juststay (+49(0)800-58787829).

Reservations can be cancelled until 6 p.m. on the date of your arrival without any charge. For later cancellations, we will bill 100% of the total price of your booking. For information regarding the cancellation deadlines during trade fair and event dates as well as for group bookings (more than 3 rooms) please see our T&C.
Please always use your reservation number for making cancellations.