FAQ

You can conveniently reserve and book your desired JustStay at juststay.de or directly via telephone at +49 211-54591777.

You can always check in at JustStay Hotels directly after you have received you booking confirmation. Just click on the link that you have received by email and follow the brief instructions. On the date of your arrival, you can simpply enter your room by using your key code starting at 3:00 p.m. You would like to get to your room earlier? For 15.00 EUR you can book an early check-in from 1:00 p.m..

You don`t have to do anything to check out at JustStay – it all works automatically. Simply leave your room by 12:00 p.m. on the day of your departure – we take care of the rest. You would like to depart later? Book for 15.00 EUR our late check-out until 2:00 p.m..

Yes, you can make bookings at juststay.de without using a credit card at any time. Besides credit cards (Master Card, Visa Card, Diners Card), you can alternatively also have your invoice amount booked as a direct debit from your bank account or use PayPal. We also offer payment via invoice to business customers.

For group reservations, you can send an inquiry through our contact form or call the respective hotel. If you want to make group bookings for more than one hotel, please also contact us by calling us on the telephone. We will then take care of all the bookings for you.

You can book up to 3 rooms at one time online at juststay.de; for additional bookings, please contact our reservation department by calling +49 211 54591777.

Yes, your booking is secure – especially your credit card information and other personal data. We ensure this through a secure https server; all booking information is SSL-encrypted and takes place in a secure environment.

All new openings are online at juststay.de and bookable as soon as reservations can be accepted. This is usually possible three months before the opening of the hotel.

At JustStay parking spaces are basically free of charge, but are available in limited numbers. For 10.00 EUR you can book our priority parking, which exclusively reserves one of our parking spaces for you.

As a basic principle, JustStay Hotels have no reception desks. We would like our guests to be able to check in at any time – always without waiting – and go to their rooms. All of our hotels (including the respective lounge, fitness, and co-working areas) are therefore open for our guests 
24 hours a day and 7 days of the week with the key code.

A good morning starts with our unique JustStay Breakfast Box! Enjoy fresh croissants and rolls, locally grown apples and eggs, sausages, creamy yoghurt, cheese, jelly, Nutella and much more for only 10,00 EUR – the coffee to wake up is on us! The Breakfast Boxes hang daily no later than 7:00 am on your room door (on weekends until 8:00 am).

You can always check in at JustStay Hotels directly after you have received your booking confirmation. Just click on the link that you have received by email and follow the brief instructions. On the date of your arrival, you can simply enter your room by using your key code starting at 3:00 p.m. You would like to get to your room earlier? For 10.00 EUR you can book an early check-in from 1:00 p.m..

You don’t have to do anything extra to check out at JustStay. Simply leave your room by 12:00 p.m. on the day of your departure – we take care of the rest. You would like to depart later? Book for 10.00 EUR our late check-out until 2:00 p.m..

JustStay gives you the Best-Price Guarantee through juststay.de. This means that we guarantee that you can’t book your JustStay at a lower price on any other website. So juststay.de is guaranteed to always be your best choice for booking one of our hotels.

JustStay continuously offers the Best-Price rates. These rates – depending on the respective hotel – range between EUR 45.00 and EUR 69.00 for a single room. In some cases, there may be extra charges for dates during trade fairs and events.

Parking spaces are always free of charge at JustStay.

For bookings with children, please contact JustStay directly by telephone or email. Or you can use our contact form.

Children up to 6 years spend the night free of charge in their parents’ room.
Please note that extra beds are not allowed at some JustStay Hotels due to fire safety regulations. Please check the respective hotel information for the JustStay Hotel of your choice and contact us directly (+49 211-54591777).
We offer special conditions to families with two or more children, depending on the individual hotel. Please check the information on availability of family rooms.

All rooms at JustStay are equipped with comfortable box-spring beds, 43-inch flat-screen TVs, free high-speed Wi-Fi, exclusive bathrooms with shower/WC, and a kitchen with refrigerator (except for single rooms, which are explicitly offered without a kitchen). Most rooms also have a desk with an armchair. JustStay rooms are non-smoking rooms.

Yes, all JustStay bathrooms are equipped with hairdryers.

No, JustStay rooms don’t have a telephone.

No, there are no minibars in the hotel rooms of JustStay. However, there is a kitchen with refrigerator (except for single rooms that are offered explicitly without a kitchen). In addition, you can always get an extensive assortment of beverages and snacks in our lounge areas.

All of our hotels have barrier-free rooms. Please contact us by telephone (+49 211-54591777) for making a reservation.

Almost all of our hotels have fitness centers with strength and cardio machines. Their use is always free of charge for our guests.

All JustStay Hotels have spacious and comfortable lounge areas; many of them also a co-working space. All rooms are open 24 hours a day and 7 days of the week for our guests.

It is prohibited to bring pets into the hotel. Exceptions to this rule are guide dogs, hearing dogs or other comparable service dogs, which may be brought at any time and no charge.

You conveniently enter your desired type of payment during the booking process. On the date of your arrival, JustStay simply charges your selected payment method (credit card, bank account, etc.). You don’t have to take care of anything else.

No, your credit card will only be verified and not charged before your date of arrival.

Yes, you can make bookings at juststay.de without using a credit card at any time. Besides credit cards (Master Card, Visa Card and Diners Card), you can alternatively also have your invoice amount booked as a direct debit from your bank account or use PayPal.

JustStay accepts Master Card, Visa Card, Diners Card, and American Express. In addition, you can also have your invoice amount booked as a direct debit from your bank account.

To change an existing reservation, please contact our staff at the JustStay reservation department by telephone at +49 211-54591777.

Reservations can be cancelled until 6 p.m. on the date of your arrival without any charge. For later cancellations, we will bill 100% of the total price of your booking. For information regarding the cancellation deadlines during trade fair and event dates as well as for group bookings (more than 3 rooms) please see our T&C.
Please always use your reservation number for making cancellations.